1. What products does Toys Con Te sell?

    Toys Con Te offers a variety of dog toys and pet enrichment products designed to support active play, chewing, training, and overall pet well-being.

    2. Do you offer free shipping?

    Yes. We offer free shipping on orders over €100.

    For orders under €100, a flat shipping fee of €7.99 applies.

    3. How long does order processing take?

    Our handling time is typically 0–1 business day.

    Orders placed after the daily cut-off time may be processed on the next business day.

    4. What is your order cut-off time?

    Our daily order cut-off time is 5:00 PM.

    5. How long does shipping take?

    Estimated transit time is 1–3 business days after dispatch.

    Delivery times may vary depending on the destination and courier service.

    6. What payment methods do you accept?

    We securely process payments using Stripe.

    Supported payment methods may include:

    • Visa
    • Mastercard
    • American Express
    • Debit Cards
    • Apple Pay
    • Google Pay
    • Other Stripe-supported payment options

    7. Can I return a product?

    Yes. We accept returns within 14 days of delivery for eligible items in original condition.

    8. How long does it take to receive a refund?

    Approved refunds are processed within 7 business days after the returned item is received and inspected.

    9. What should I do if I receive a damaged or incorrect item?

    Please contact us as soon as possible with your order details and photos of the issue. We will work to resolve the problem quickly.

    10. How can I contact customer support?

    You can contact our support team using the details below:

    Email: support@toysconte.shop
    Phone: +39 06 4424 2338

    11. Can I track my order?

    If tracking is available for your shipment, tracking information will be sent to your email after the order has been dispatched.

    12. Are your products safe for dogs?

    We aim to provide high-quality and pet-friendly products. However, pets should always be supervised during play, especially with chew toys.

    13. Do you ship internationally?

    Shipping availability depends on the delivery region and courier support. Please check at checkout for available shipping options.

    14. Can I change or cancel my order after placing it?

    If your order has not yet been processed, please contact us as quickly as possible. We will do our best to assist you.

    Contact Information

    Toys Con Te
    Address: Via del Corso, 165, 00186 Roma RM, Italy
    Email: support@toysconte.shop
    Phone: +39 06 4424 2338