At Toys Con Te, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in the original packaging
- Proof of purchase or order confirmation may be required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, certain used or damaged pet products may not be eligible for return unless they arrived defective or incorrect.
Return Process
To request a return, please contact our support team with your order details.
Once your return request is approved, we will provide instructions for returning the item.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding the status of your refund.
If approved:
- Refunds are processed within 7 business days
- Refunds will be issued to the original payment method used during purchase
Please note that processing times may vary depending on your payment provider or bank.
Return Shipping Costs
- Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us as soon as possible with photos and order details so we can resolve the issue quickly.
Contact Information
Toys Con Te
Email: support@toysconte.shop
Phone: +39 06 4424 2338
Address: Via del Corso, 165, 00186 Roma RM, Italy